RO
Riaan O
1 reviews | Active since Mar 2012
08 Feb 2023, 14:11
Poor product quality and service
I purchased 2 x big blocks of cheese. It was unfit for human consumption. I reported it to the customer care in August, received a reference number, sent the pictures and received an acknowledgement. Nothing further. Followed up in November. Received a new reference number. Nothing further. Contacted them on Facebook in January and received a response that they do not attend to queries and I had to go to the call Centre. DO NOT SUPPORT PARMALAT. Waste of money and no regard for quality being consumed by humans. Next stop NCA
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Replies (2)
Parmalat's replyOfficial
09 Feb 2023, 09:00Please accept our apologies, your enquiry (Reference: 23/02/274 and 23/02/275) has been escalated through to the relevant department.
We will do a follow up with regards to why you have not received any correspondence yet.
We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Parmalat's reply09 Feb 2023, 09:00
Official
Please accept our apologies, your enquiry (Reference: 23/02/274 and 23/02/275) has been escalated through to the relevant department.
We will do a follow up with regards to why you have not received any correspondence yet.
We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
RO
Riaan O's updateReviewer Update
21 Feb 2023, 17:55Had a call from an agent who asked me to send the photos again. Told her the entire story and that I already did. Her reply was... We had a system problem and cannot trace it. Strange that the system problem occurred on the initial logging date as well as the follow up date, yet later the agent quoted the references. To lie you have to be very intelligent. However, I submitted again and received new references. It was stated that it would be escalated. No word since 9 Feb. Complaint filed with the NCA and Health Inspectors requested to inspect your facilities.
RO
Riaan O's update21 Feb 2023, 17:55
Reviewer Update
Had a call from an agent who asked me to send the photos again. Told her the entire story and that I already did. Her reply was... We had a system problem and cannot trace it. Strange that the system problem occurred on the initial logging date as well as the follow up date, yet later the agent quoted the references. To lie you have to be very intelligent. However, I submitted again and received new references. It was stated that it would be escalated. No word since 9 Feb. Complaint filed with the NCA and Health Inspectors requested to inspect your facilities.