POOR POOR PRODUCT

Good day And thank you for your response. However I must say I am very unhappy about my complaint has been dealt with, For one yesterday I was told someone would come and collect the sample of sliced cheese and I must forward the batch details. And I did that after doing that I receive a sms with a code which seems like a voucher that I must use at a Shoprite or Checkers store. My problem is going to these stores with a sms makes it difficult and the staff are very reluctant to assist. I dont feel it is appropriate and also not even a phone call to explain what the sms is all about. And that says a lot about service. I am not at all happy and im not going to be like a stupid going to these stores showing them this code and been inconvenienced again. You'll need to find alternative ways to handle this matter. I trust this matter will be sorted out promptly as because of the poor product my family now is inconvenienced without lunch stuff.