1 reviews | Active since Mar 2017
Poor Customer Service and Substandard Products
On December 2nd, 2022, I lodged a complaint through Parmalat's Facebook channel about mold in my smooth yogurt. I was assisted by a customer service representative who requested that I send pictures of the product through the Whatsapp helpline on ***, which I promptly did. I was then informed that a driver would collect the samples for further investigation, but this was never done.
Despite waiting for three months, I have yet to receive any feedback on my complaint. The Whatsapp helpline only sends an automated message, and nobody has gotten back to me regarding my issue. As a customer, I cannot continue to purchase substandard products from Parmalat while receiving no response to my complaints. It is unacceptable that Parmalat is not attending to customer complaints, and this level of service is highly disappointing.
I urge Parmalat to take immediate action to resolve my complaint and prevent similar incidents from happening in the future.
We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis Customer Care Line
We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis Customer Care Line