1 reviews | Active since Jan 2023
Poor customer service
I purchased a 850g of Gouda from checkers hyper and I consumed the product over the weekend. The cheese was absolutely hard and crumbly. I made toasted cheese sandwiches for my family only to find the cheese did not melt. The best before date is still in order. So I'm not sure Whats the issue with this 850g of sh*t!! I have been calling customer services and Im constantly being given different numbers. When you call them, they are unable to assist. They ask me to contact customer services. I have been calling the number listed on the website and this number is non existant! I have left my contact details with numerous staff members requesting customer services to contact, I haven't even sent numerous emails to which I have received no response!!! PARMALAT please contact me regarding your poor service and pathetic products!
We at Parmalat Consumer Careline would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 24/01/7. Kind Regards
Customer Care Line
We at Parmalat Consumer Careline would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 24/01/7. Kind Regards
Customer Care Line