TE
Tish E

1 reviews | Active since Oct 2009

24 May 2018, 11:06

Plastic in my Yogurt

Hi

I have discovered with a shock a piece of plastic in my Yogurt.

Not impressed as this could have ended up in my son's yogurt.

Please can you investigate this.

Regards, Natisha

0
Replies (3)
Parmalat
Parmalat's reply24 May 2018, 19:50
Official

Good Day Ms N Vaneck

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this.

Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 18/05/642 for the complaint to be completed and escalated.

A consultant is waiting to take your call.

Kind Regards

Parmalat Customer Care

*** - AT

Parmalat
Parmalat's reply31 May 2018, 15:26
Official

Good Day Mrs N du Plessis

We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/05/783.

Kind Regards

Parmalat Customer Care

*** - AT

TE
Tish E's update06 Jun 2018, 12:11
Reviewer Update
Hi Parmalat I was in contact with one of your customer care personnel and she advised that I will receive a voucher. I have not received it via email or sms. Please can you look into it?