1 reviews | Active since Feb 2017

28 Feb 2017, 17:24

Patetic and disguesting service

<p>I called on the 02/02/2016 regarding to a milk that i buy, I spoke with three different agents which was Yoli, Mitchel and Ruudon. They all tell me that I will receiceved a correspondense within 7 to 14 days its been a month now. I called again to follow up and i spoke with Ruudon who was rude to me and drop the phone when i wanted to speak with his manager this is a bad service ever i really regret to be a loyal customer to parmalet ever sisnce i was young i used parmalat milk without any problem but with this patetic service they will loose custmer</p>

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Replies (2)
Parmalat
Parmalat's reply01 Mar 2017, 11:22
Official

Good Day Mr SM Mbotshelwa

We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 17/03/17.

Kind Regards

Parmalat Customer Care

***

Kind Regards
Customer Care Line

Parmalat
Parmalat's reply01 Mar 2017, 11:22
Official

Good Day Mr SM Mbotshelwa

We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 17/03/17.

Kind Regards

Parmalat Customer Care

***

Kind Regards
Customer Care Line