TM
Talitha M
1 reviews | Active since May 2022
25 May 2022, 18:29
Parmalat steri stumpi
Very disappointed in steri stumpi, my fiancé bought me a chocolate flavored steri stumpi last night from BP garage Despatch, to my surprise when I opened it this morning and already took a sip it was sour and very foul tasting. And the best before date on it was the 22nd of october 2022. Not happy at all, we love steri stumpies and frequently buy it as a treat, so you can understand my disappointment
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Parmalat's replyOfficial
30 May 2022, 11:02We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/05/517 Kind Regards
Lactalis Customer Care Line
Your reference as discussed with our consultant: 22/05/517 Kind Regards
Lactalis Customer Care Line
Parmalat's reply30 May 2022, 11:02
Official
We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/05/517 Kind Regards
Lactalis Customer Care Line
Your reference as discussed with our consultant: 22/05/517 Kind Regards
Lactalis Customer Care Line