EB
Eric B

1 reviews | Active since Sept 2023

08 Sept 2023, 15:45

Parmalat should be named Pathetic not parmalat

I bought a 1lt yogurt from Pnp Pavillion, get home and it's before sell by date but spoilt, call parmalat the next working day 24/08/23, register a complaint, get asked to WhatsApp pics, did it, got no response for over 2 weeks, called head office&eventually Christi answers, got someone from cc again, they sent 4 numbers, for over 3 weeks, couldn't get management on the phone, got a supervisor from cc threatens me on the phone and says he can't help, eventually call cheese plant and they get a message to jhb plant and after all the stress and bull****, over R170 airtime spent they didn't have the decency to call me from head office or management and send a R50 WI code after taking my Cash and I am a disabled pensioner, what a fkng kick I the teeth, I will not support parmalat ever again as I am not valued or respected as a customer and it's only my money that's valued and even that they take and give you spoilt products. Dishonest company with no values or morals to show. And don't waste your time calling numbers that are listed because there is no answer

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Replies (1)
Parmalat
Parmalat's reply11 Sept 2023, 08:38
Official
Good day Mr E Boodhoo

We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had. 
 
It is imperative for us to know when a purchase or service rendered has fallen short of your expectation for Quality and Value are our main priorities. Rest assured your complaint will be forwarded to the relevant department and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future. 
 
We appreciate the trouble you went through in bringing this matter to our attention and hope that in spite of the unfortunate experience you had. 
 
Kind Regards 
Customer Care