RL
Roxanne-Lee Larsson

1 reviews | Active since Nov 2014

13 Feb 2015, 13:31

Parmalat Pure Joy Contamination

Good Day.I am utterly DISGUSTED with Parmalat Pure Joy.On Saturday the 7th of February,my daughter threw up 3 times during the day after drinking the pure joy apple juice!!!!!That following Monday i had read an article about cleaning chemicals that were mixed in the juice.On Wednesday my husband called your customer service,laid a complaint and was told that a rep would contact him on Friday (today) to arrange delivery between 11:00 and 13:00.The customer service called today at 13:00 asking for the rep to rearrange that he pics up the juices on Monday the 16th of February between 9:00 and 12:00.It is very unprofessional as my husband had to take time off work!I want double my money back! I will NEVER in my life purchase parmalat again!!<br> I am so MAD,my daughter was very ill!!!!!<br> Thank God she didn't end up in hospital or worse!!!<br> I think you guys need to send a rep ASAP and get that product out of my house.

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Replies (1)
Parmalat
Parmalat's reply14 Feb 2015, 09:32
Official
Hello Roxx,

Thank you for contacting Parmalat Customer Care and for providing the additional feedback. Please accept our apology for any inconvenience caused.

As discussed with our consultant the matter has since been escalated to the relevant department for urgent attention.

Your Ref: 15/02/779

Kind Regards
Parmalat Customer Care
*** - AF