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marxchantelle M

1 reviews | Active since Oct 2016

16 Mar 2017, 15:24

Parmalat making pregnant women qeue in sun.

<p>Hi parmalat. Highly dissappointed. Last time I Was at your shop they said i dont have to stand in a queue at your factory shop in centurion. Your staff are INCREDIBLY RUDE standing here in the sun in line while im 8 months pregnant because they actually sended me back to queue... other clients actually started complaininh about how i was treated... your staff didnt give a damn. Staff names: timakatso , aurthor, selby. Staff said it was managment policy</p>

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Replies (4)
Parmalat
Parmalat's reply16 Mar 2017, 16:00
Official

Good Day Ms C Marx

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 17/03/550 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Parmalat Customer Care

***

mM
marxchantelle M's update16 Mar 2017, 16:09
Reviewer Update

Why should i contact you agter what happened? They can call me daily from 15:00 to 16:00. Or send me an email on moral and ethic treatment of clients. I dont want anyone I know to support your company anymore. Not after I heard that this was "management policy!"

Parmalat
Parmalat's reply17 Mar 2017, 18:07
Official

Good Day

We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the factory. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 17/03/614.

Kind Regards
Parmalat Customer Care

***

mM
marxchantelle M's update24 Mar 2017, 23:26
Reviewer Update

So after this whole event parmalat did phone me gave me a reference nr and told me theyll get back to me. And they never did... so a company tells me that theýre management policy is to let pregnant women stand at back of queo. Shocking