Parmalat - Great customer service and feedback

Purchased a bad product a few months back that according to the label, hadn't expired yet. I contacted their customer service who advised someone would collect the product for testing which they did. Nevermind the fact that I was compensated by way of a voucher. What I found to be really impressive was that months after my complaint I received feedback from Parmalat advising they'd tested the product and have actually CHANGED the lid of the jars in order to prevent condensation resulting in a bad product. Wow! In this day and age customer service of this quality is unmatched. Keep up the good work, Parmalat! SA needs more companies like yours who is committed to customer service.