Parmalat Everfresh-Worst experience

We bought two packs of Parmalat Everfresh UHT Full Cream Milk Pack 6 x 1L on the 27th December 2022 at Game Mall of Africa . To our disappointment upon opening the first 1L bottle on the 31st December 2022 we found the milk was off. We then proceeded to try another bottle which was also off. We then decided to open the second pack on which we found that the milk was off also. We proceeded to send a message on Facebook on the Parmalat South Africa platform to voice our issue. We got a response on 3 January 2023 from their social media team who requested for our details. We got a call from their customer services team which was not so friendly and kept asking if we kept the milk in the fridge beforehand . Our question to them was how can you keep milk that is presumed to be long life in a fridge before use. We then stated that the open bottles are in our fridge just for reference purposes if needed. We were then told we will get a response within 72 hours from someone who will come pick up samples from both packs, mind you batch numbers along with pictures were sent to a WhatsApp that we were told belongs to Parmalat.

After a few days a call came in with someone asking the details the first consultant asked, then we were told that we will have to wait for another 72 hours to get someone to pick up the sample.

It is now the 19th of January and no sample has been taken and no feedback whatsoever. Not only were we treated like idiots who have never tasted milk before , we were belittled and made to look like ***** with the questioning which was made out to make us seem like we either didn't store the milk properly and with Parmalat milk will never go off. Like how the hell do you defend a product which you have never bothered to get a sample of, instead you make the customer seem like their clutching at straws