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Eloise B

1 reviews | Active since Apr 2022

07 Mar 2024, 11:11

Parmalat doesn't care and extension of already off milk!

Don't waste your money with Parmalat. They are full of lies, they promised to attend to my query about their off milk and extension of already of milk , they said they will come and collect the 6pack from me and over 2 weeks they just dead right now, I am being blue ticked and their rotten milk is still standing in my house bo communication whatsoever from them and now my husband made another mistake of buying their brand and once again! Off milk! Parmalat you should be ashamed. We buy with real money and you don't care abt your customers. People please avoid Parmalat becos if u get a problem u will be promised heaven and earth only for nothing to be done and your money , down the drain.

0
Replies (4)
Parmalat
Parmalat's reply08 Mar 2024, 08:59
Official
Thank you for bringing this matter to our attention.

We apologize for any inconvenience caused as a result of this. 

Kindly note that we have attempted to contact you, but the number provided diverts to voicemail. 

Please contact us at *** and quote Ref: 24/03/184 for the complaint to be completed and escalated. 

A consultant is waiting to take your call. 
EB
Eloise B's update08 Mar 2024, 09:16
Reviewer Update
Parmalat why should I go through a process I went through already without being helped. You can keep your call and your milk. I am unwell and don't have time to run after you guys 100 times . You are good pretenders. Why should I receive your call when I did already with no positive outcome. I am sick and don't have energy to waste on you. I just need to warn people to not buy your products for peace of mind. You have all my details, you must follow up. Not me! I am frustrated and sick because of your milk! And my husband just had to mistakenly buy your milk again .
Parmalat
Parmalat's reply11 Mar 2024, 09:26
Official
Thank you for bringing this matter to our attention.
 
We apologize for any inconvenience as a result of this.

We need to contact you in regards to your new complaint as there is missing information we do require from the recent purchase.

In terms of the Protection of Personal Information Act, 2013 (Act 4 of 2013) POPI Act, which came into effect on 1 July 2021. 

We require your consent to store and process your personal information.

Kind Regards 
Lactalis Customer Care Line
Parmalat
Parmalat's reply13 Mar 2024, 10:42
Official
Good Day  
  
We at the Lactalis Customer Care Line would like to thank you for contacting us.  
  
One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint.  
 
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and confidential.
 
In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021. 
 
Please note that your personal information will be used for the sole purpose of calling you back. 
 
One of our Customer Care Representatives needs to contact you, to obtain more information regarding your Enquiry.  
 
Would you please be so kind as to provide us with an alternative contact telephone number ?  
  
Once again thank you for taking the time to discuss this enquiry with us.

Kind regards. 
Lactalis Customer Care Line