MS
Mandy S
1 reviews | Active since May 2019
29 May 2019, 09:51
Pamalat - No feedback and Poor Quality controls
I bought a box of Cream Cheese squares, from Checkers, Edenvale.
Upon opening the box, I found that the individually wrapped portions had one side of the foil MISSING and the cheese was rotten and dried out.
Last week, I sent an email using the Parmalat website, in the contact us section, explaining the above and I have had no reply.
Disappointed that the supplier of one of the most frequently purchased products in my household, doesn't even reply to customer complaints.
@Pamalat - I have photos of the above, should you wish to investigate.
Please contact me on **********
Helpful (0)
Replies (2)0
Replies (2)
Parmalat's replyOfficial
29 May 2019, 19:50Good Day Ms M Snoyman
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 19/05/665 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 19/05/665 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Parmalat's reply29 May 2019, 19:50
Official
Good Day Ms M Snoyman
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 19/05/665 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote Ref: 19/05/665 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Parmalat's replyOfficial
30 May 2019, 15:49Good Day Ms M Snoyman
We at Parmalat Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/05/665.
Kind Regards
Parmalat Customer Care
*** - AT
We at Parmalat Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/05/665.
Kind Regards
Parmalat Customer Care
*** - AT
Parmalat's reply30 May 2019, 15:49
Official
Good Day Ms M Snoyman
We at Parmalat Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/05/665.
Kind Regards
Parmalat Customer Care
*** - AT
We at Parmalat Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 19/05/665.
Kind Regards
Parmalat Customer Care
*** - AT