DM
Dipalesa M

1 reviews | Active since Nov 2019

13 May 2025, 13:18

Not happy nor satisfied

Hi All, I am not so sure what to say regarding the PARMALAT double cream (chocolate chip) yoghurt 1kg we bought at Pick n Pay (Letsheng Mall). It was on sale for R36.99. It says chocolate chip but none was seen or tasted on the yoghurt, and it just tastes as if I am eating a plain yoghurt which is not my Favorite. Can I please get some advice on how it should taste, I thought it would be sweet and have those chocolate chip we normally find on the Parmalat Low or Medium fat. I am so disappointed as I am writing this email, I tried to eat it as a snack. I am working but the taste is horrible. I can't pretend to think I have spent money thinking I will have a snack for the night as I will be working. I am reachable on ***, please say something or if I am not sane.

Then Brenda Masa called me from Lactalis called me to find out what happened I explained as the above email and she requested I send her pictures of the yoghurt inside and the expiry date which I did and I got het email stating she tried calling me but I was not available which is all lies and I responded saying I am available she can call me but still nothing, what is disappointing and giving me frustration is the fact that I still have the product inside my fridge and nothing is being done about the service or product from Parmalat or PnP. Now I am busy emailing her but no response from anyone.

0
Replies (1)
Parmalat
Parmalat's reply15 May 2025, 09:13
Official
Please accept our apologies, your complaint (Reference: 25/05/382) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet. 
We would also like to thank you for bringing this matter to our attention. 
Once again thank you. 
Kind Regards