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KN
Kevin N

1 reviews | Active since Jul 2011

13 Apr 2018, 10:31

No reply from complaint line

I reported a complaint via their website about a Melrose cheese product that was off even though within the expiry date. I have not received any reply.

0
Replies (4)
Parmalat
Parmalat's reply14 Apr 2018, 18:22
Official

Good Day Kevin

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this.

Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 18/04/298 for the complaint to be completed and escalated.

A consultant is waiting to take your call.

Kind Regards

Parmalat Customer Care

*** - AT

Parmalat
Parmalat's reply16 Apr 2018, 11:39
Official

Good Day Mr K Neaves

We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the store / product.

However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/04/313.

Kind Regards

Parmalat Customer Care

*** - AT

KN
Kevin N's update04 May 2018, 10:25
Reviewer Update
After posting on hellopeter the suppliers response was swift and effective. Thank you for sorting this out so quickly.
Parmalat
Parmalat's reply04 May 2018, 19:48
Official

Good Day Mr K Neaves

Thank you for your compliment.

Kind Regards

Parmalat Customer Care

*** - AT