No one has bothered to contact me with the solution for the spoiled milk!

I've emailed Parmalat complaining about their milk that spoiled months before the best before date. I bought a 6 pack milk on the 06 of March 2025 and have stored it at room temperature as instructed before opening. However upon opening this milk this past Sunday the 16th of March, the milk was curdled, I opened another carton to see if it's the same and it was. I proceeded to refrigerate both cartons and on Monday morning The 17th of march 2025 when I opened them again, they had a foul smell, but the best before date is 11/08/25. I reported this on the same day of 17th March 2025 on email and No one has bothered to contact me for a solution of either a refund or replacement.