1 reviews | Active since Dec 2015
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<p>I purchased a 1 kg parmalat yogurt on 10 March 2017 but only opened it on 15 March 2017. When I opened it, there was a "cleaning solutions" smell and the yogurt tasted like metal. I contacted parmalat via their website and got a reply the next day in regards to them asking for a contact number. I emailed them a contact number including other info like the expiry day (26/03) and batch code etc. I emailed the same info again on the 22nd and as of today (29/03) I haven't been contacted by them yet. Unfortunately I couldn't keep the yogurt any longer because it was starting to make my fridge smell. Haven't ever dealt with Parmalat Customer Service but I didn't expect such a long wait with no feedback... </p>
Good Day Mr B Fererra
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/03/989.
Kind Regards
Parmalat Customer Care
***
Best regards,
Good Day Mr B Fererra
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/03/989.
Kind Regards
Parmalat Customer Care
***
Best regards,
Good Day Mrs B Fererra
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/03/989.
Kind Regards
Parmalat Customer Care
***
Best regards,
Good Day Mrs B Fererra
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/03/989.
Kind Regards
Parmalat Customer Care
***
Best regards,
I was contacted by Parmalat on 29/03 (after posting on Hello Peter). My husband took the call and spoke to Asive who gave us a refernce number. I'm not quite clear about what's going to happen next because I returned the product on 25/03 to the shop because I hadn't heard from Parmalat by then and it was expiring on the 26/03. But atleast they contacted me. Just the long wait was disappointing...
I was contacted by Parmalat on 29/03 (after posting on Hello Peter). My husband took the call and spoke to Asive who gave us a refernce number. I'm not quite clear about what's going to happen next because I returned the product on 25/03 to the shop because I hadn't heard from Parmalat by then and it was expiring on the 26/03. But atleast they contacted me. Just the long wait was disappointing...
Good Day Mrs B Fererra
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/03/989.
Kind Regards
Parmalat Customer Care
***
Best regards,
Good Day Mrs B Fererra
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/03/989.
Kind Regards
Parmalat Customer Care
***
Best regards,
Just been contacted by Parmalat to inform me that they'll be smsing me a voucher code that I can use to buy any Parmalat product. I do have to say that I haven't had any problems with my yogurt before and I have purchased another yogurt from a different batch and that one is ok.
Just been contacted by Parmalat to inform me that they'll be smsing me a voucher code that I can use to buy any Parmalat product. I do have to say that I haven't had any problems with my yogurt before and I have purchased another yogurt from a different batch and that one is ok.
Good Day Mrs B Fererra
Thank you for your update on Hellopeter.
As discussed telephonically, we will be sending you a mobile voucher during the course of the day.
Kind Regards
Parmalat Customer Care
***
Best regards,
Good Day Mrs B Fererra
Thank you for your update on Hellopeter.
As discussed telephonically, we will be sending you a mobile voucher during the course of the day.
Kind Regards
Parmalat Customer Care
***
Best regards,
I received my voucher from Parmalat and used it at Pick 'n Pay as the sms that included the voucher code suggested. No problems and my transaction went smoothly. Thank you Parmalat for reimbursing me and for that added extra. Understandable that things sometimes go wrong but what matters is that you were willing to rectify it. The slow response time (with my original email on the Parmalat website) was in issue but I'm sure with time that will also improve.
I received my voucher from Parmalat and used it at Pick 'n Pay as the sms that included the voucher code suggested. No problems and my transaction went smoothly. Thank you Parmalat for reimbursing me and for that added extra. Understandable that things sometimes go wrong but what matters is that you were willing to rectify it. The slow response time (with my original email on the Parmalat website) was in issue but I'm sure with time that will also improve.
Good Day Mrs B Fererra
Thank you for taking the time to inform us of your unfortunate experience.
It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Be assured that all corrective measures have been taken to prevent a repeat of this incident.
Kind Regards
Parmalat Customer Care
***
We apologize for the inconvenience caused and look forward to be of further service to you.
Best regards,
Good Day Mrs B Fererra
Thank you for taking the time to inform us of your unfortunate experience.
It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Be assured that all corrective measures have been taken to prevent a repeat of this incident.
Kind Regards
Parmalat Customer Care
***
We apologize for the inconvenience caused and look forward to be of further service to you.
Best regards,
Good Day Mrs B Fererra
Thank you for taking the time to inform us of your unfortunate experience.
It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Kind Regards
Parmalat Customer Care
***
Best regards,
Good Day Mrs B Fererra
Thank you for taking the time to inform us of your unfortunate experience.
It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Kind Regards
Parmalat Customer Care
***
Best regards,