No feedback since 26 Feb 2015

The 26 Feb 2015 I phoned Parmalat customer care.. complaining that I bought the long life milk at checkers hyper in Boksburg. and the best before date on the box was 21/06/2015. and the milk was sour. the agent that I spoke to was Ziyaad he gave me a ref:No:***2 and told me that I will be compensated. must expect a post.. Yesterday im seeing this add form checkers again Parmalat Milk is on special that triggered my mind. I phoned spoke to Amelia of which she asked if I had a Reference, told her that I remember that I wrote it somewhere and she took my number said she will contact me within two hours. Luckily I found my Ref: and phoned back again spoke to Saafia..Yooooo she was screaming and told me that she will lodge another complaint. She gave me another Ref: 15/07/362...So what I will like to know is what really happened to my 1st complaint?? Or is that mean Parmalat don't Care about their Customers??? To Saafia please next time try to be polite with your customers. cause you end up sounding RUDE!!!!