1 reviews | Active since Jul 2011
No feedback or replacement of product
<p>I called the parmalat customer care in Jan 2017. I had 2 trays of 100ml yogurt that smelled of chemicals. I tossed out most of them and kept 2 in my fridge. They send the couriers and fetched the items. I didn't get any feedback or even the voucher to compensate for the product as mentioned by the consultant red 17/01/767</p>
Good Day
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/02/832.
Kind Regards
Parmalat Customer Care Line
***
Good Day
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/02/832.
Kind Regards
Parmalat Customer Care Line
***
Still no response... Rather not buy Parmalat so you don't end up throwing your money in the bin. Sending defective products back to them still doesn't help.
Sorry to say...but you have lost a customer!
Still no response... Rather not buy Parmalat so you don't end up throwing your money in the bin. Sending defective products back to them still doesn't help.
Sorry to say...but you have lost a customer!
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention
Your ref 17/04/851.
Kind Regards
Parmalat Customer Care
*** - LS
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention
Your ref 17/04/851.
Kind Regards
Parmalat Customer Care
*** - LS
Hi Parmalat. I got a call from one of your agents a month ago. I told them that the voucher I was given did not work. It was rather embarrassing to stand at the till with my parmalat items and the voucher number was invalid. The agent told me I would be given a new voucher number but still nothing yet. Sigh! I suppose 7 months to replace a bad product must be the norm.
Hi Parmalat. I got a call from one of your agents a month ago. I told them that the voucher I was given did not work. It was rather embarrassing to stand at the till with my parmalat items and the voucher number was invalid. The agent told me I would be given a new voucher number but still nothing yet. Sigh! I suppose 7 months to replace a bad product must be the norm.
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Your ref number - 17/07/239.
Kind Regards
Parmalat Customer Care
*** - LS
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Your ref number - 17/07/239.
Kind Regards
Parmalat Customer Care
*** - LS