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Pumla M

1 reviews | Active since Jul 2012

09 Mar 2015, 14:49

NO FEEDBACK

ON THE 11 FEB I LAUNCHED A COMPLAINT WITH THE PRODUCT AS IT WAS ADVERTISED THAT THERE WERE CLEANING CHEMICALS ON SOME OF YOUR PRODUCTS, THE PRODUCTS WERE PICKED UP FROM MY OFFICE AND I WAS PROMISED FEEDBACK IN 7 DAYS TILL NOW I HAD TO CALL YOUR CUSTOMER SERVICE AND I SPOKE TO ZIYAAD WHO SOUNDED VERY CONFUSED BECAUSE HE FIRST TOLD ME THAT CORRESPONDENCE WAS POSTED TO ME AND WHEN I STARTED ASKING HIM QUESTIONS HE MADE HOLD AND SOUNDED UNSURE. WILL SOME DEAL WITH MY INQUIRY AS I AM NOT CALLING YOUR CUSTOMER SERVICE.

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Replies (1)
Parmalat
Parmalat's reply10 Mar 2015, 11:47
Official
Hello Bluberry ,

Thank you for bringing this matter to our attention.

We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

Kindly note that we have escalated the complaint to our head office for urgent attention. Your reference number: 15/03/507.

Kind Regards
Parmalat Customer Care
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