1 reviews | Active since Apr 2017
Mouldy Simonsberg Cream Cheese
I phoned Parmalat on 05 July regarding cheese spread that we bought. I was given a reference number 17/08/190. It was already going mouldy despite the best before date showing 04-08-17. I was told that we can dispose of the cheese and Parmalat will send a coupon code. I was advise will receive a coupon within a week , but to date I have not received the coupon code.
Good Day Ms T Mazibuko
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on ***and quote Ref: 17/08/580 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
***
Good Day Ms T Mazibuko
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on ***and quote Ref: 17/08/580 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
***
Good Day Ms T Mazibuko
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/08/580 .
Kind Regards
Parmalat Customer Care
***
Good Day Ms T Mazibuko
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/08/580 .
Kind Regards
Parmalat Customer Care
***