1 reviews | Active since Jul 2010
Mouldy Cheese and No Response
<p>I phoned Parmalat on 27 February regarding cheese that we bought. I was given a reference number. At that time it was already going mouldy despite the best before date showing 24-04-17. I was told that we can dispose of the cheese and Parmalat will send a coupon code. I phoned twice and contacted them on the website to follow up, but to date we have not received the coupon code. I can send Parmalat photos that were taken on 26 February. This is very disappointing as I had a substandard product that Parmalat should replace and I am not getting any response from them.</p>
Please accept our apologies, your complaint (Ref - 17/02/810 ) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Your new ref - 17/04/399.
Once again thank you.
Kind Regards
Parmalat Customer Care
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Please accept our apologies, your complaint (Ref - 17/02/810 ) has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Your new ref - 17/04/399.
Once again thank you.
Kind Regards
Parmalat Customer Care
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I was contacted twice by Parmalat Customer Care, and I have now received my Wicode voucher. Thank you.
I was contacted twice by Parmalat Customer Care, and I have now received my Wicode voucher. Thank you.
Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service.
We are glad to hear that our staff has exceeded your expectations in ensuring that you have an unforgettable experience.
Your compliment will be forwarded to the relevant team for the necessary recognition.
Your ref - 17/04/535.
Kind Regards
Parmalat Customer Care Line
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Thank you for the positive feedback and for taking the time to bring to our attention your satisfaction with our service.
We are glad to hear that our staff has exceeded your expectations in ensuring that you have an unforgettable experience.
Your compliment will be forwarded to the relevant team for the necessary recognition.
Your ref - 17/04/535.
Kind Regards
Parmalat Customer Care Line
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