TW
Tara W

1 reviews | Active since Aug 2017

13 Feb 2018, 10:32

Mold in the Melrose Cheese Spread

We bought a melrose jar and I opened it yesterday morning only to find mold on the top. The expiry date is only 19 February 2018, was slightly disgusted. I have pictures of the jar if you would like me to send it to you.

That email was sent to Melrose on 26 January 2018 at 9:22am and still I have heard nothing from them.

0
Replies (6)
Parmalat
Parmalat's reply23 Feb 2018, 14:30
Official

Good Day Ms T Williams

We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/02/689

Kind Regards

Melrose Customer Care

*** - AT

Parmalat
Parmalat's reply23 Feb 2018, 14:30
Official

Good Day Ms T Williams

We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/02/689

Kind Regards

Melrose Customer Care

*** - AT

Parmalat
Parmalat's reply23 Feb 2018, 14:30
Official

Good Day Ms T Williams

We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/02/689

Kind Regards

Melrose Customer Care

*** - AT

Parmalat
Parmalat's reply23 Feb 2018, 14:30
Official

Good Day Ms T Williams

We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/02/689

Kind Regards

Melrose Customer Care

*** - AT

Parmalat
Parmalat's reply23 Feb 2018, 14:30
Official

Good Day Ms T Williams

We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/02/689

Kind Regards

Melrose Customer Care

*** - AT

Parmalat
Parmalat's reply23 Feb 2018, 14:30
Official

Good Day Ms T Williams

We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 18/02/689

Kind Regards

Melrose Customer Care

*** - AT