Th
Tyone heathfield-eliott
1 reviews | Active since Jul 2015
15 Nov 2015, 12:15
Mold in cream cheese
I bought a tub of low fat cream cheese, and the expiration date is the 20th of January 2016 needless to say my pregnant wife was eating the cream cheese only to discover a large piece of mold at the bottom I am truly disgusted that a product can be sold of this poor quality. My wife only buys parmalat products and after this I will rather go over to Lancewood!!!
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Parmalat's replyOfficial
16 Nov 2015, 11:16Hello TWHeathfield,
We at Simonsberg Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15/11/367.
Kind Regards
Simonsberg Customer Care
*** - LS
We at Simonsberg Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15/11/367.
Kind Regards
Simonsberg Customer Care
*** - LS
Parmalat's reply16 Nov 2015, 11:16
Official
Hello TWHeathfield,
We at Simonsberg Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15/11/367.
Kind Regards
Simonsberg Customer Care
*** - LS
We at Simonsberg Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15/11/367.
Kind Regards
Simonsberg Customer Care
*** - LS