1 reviews | Active since May 2017
Melrose wedges mouldy
<p>I bought a pack of Melrose Cheddar Wedges and when I opened the pack it was mouldy. After contacting customer services on 17 February 2017 I was sent an sms with reference number 17/02/611. Batch number ********** 2 BB: 23/05/2017. I subsequently found two more mouldy wedges in another pack with BB: 07/06/2017.</p> <p> </p> <p>I still haven't been contacted by Parmalat with corrective or preventive action. I seems as if my complaint was ignored! I cannot believe that such a big company don't have a time limit to respond to complaints. Especially sins this is a Food Safety issue! I am terribly disappointed!</p>
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Your ref - 17/05/179.
Kind Regards
Parmalat Customer Care
***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Your ref - 17/05/179.
Kind Regards
Parmalat Customer Care
***