KM
Keshia M

1 reviews | Active since Aug 2017

22 Aug 2017, 18:17

Melrose cheese wedges expire before the expiry date

I usually pop a melrose wedge into my son's lunch however today I decided to have one. Opening the foil wrapping I found an already spoiling wedge of cheese. It was quite disappointing as I wouldn't have expected such an incident from a reputable brand, which is why I usually but melrose ahead of other brands expecting quality worth giving to my child. However on this occasion I am glad mum didn't remember melrose as my child may have unsuspecting eaten this spoiling melrose wedge. As you can clearly see in the attached photo this occurred before the expiration date. On eating another wedge from the same package we did notice that the texture of the wedges were different before I discovered this spoilt wedge. Not creamy or spreadable rather hard. At first I thought maybe I was mistaken as to how the product tasted but have now realised after seeing this that there was something very wrong with this product.

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Replies (1)
Parmalat
Parmalat's reply23 Aug 2017, 15:05
Official

Thank you for bringing this matter to our attention.

We apologise for any inconveniences caused as a result of this.

We have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 17/08/613 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Parmalat Customer Care

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