1 reviews | Active since Oct 2017
Melrose cheese triangle moulded
I bought a tub of the Melrose cheese triangles, I opened a few of the triangles and they were fine. To my surprise when I opened another one, the whole side of the triangle was blue and white full of mould. The cheese was not past the expiry date and was just opened. This is very disappointing and disgusting. I can send pictures if you want to have a look.
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Melrose Customer Care
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Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Melrose Customer Care
***
Good Day Ms G Ein****n
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/10/349.
Kind Regards
Melrose Customer Care
***
Good Day Ms G Ein****n
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/10/349.
Kind Regards
Melrose Customer Care
***