LG
Leon G

1 reviews | Active since Feb 2019

05 Apr 2022, 12:05

Melrose cheese slices faulty packaging/unsealed slices

Parmalat changed their name and this maybe is the reason because of their poor communication.

I purchased Melrose cheese slices and almost every slice is not sealed properly. Sent them a complaints form. Tried calling the customer center and they keep dropping my call. Wasted more airtime than the cost of the cheese I purchased. Makes no sense to even try and complain. Just costs us more with no response. Best we try and steer away from them and maybe they will find that customers not supporting them will lower their turnover, then maybe they will take us seriously.

I hope they read this and respond. Would appreciate it. Maybe even compensate us all for the expenses for trying to contact them with no success!!!!

0
Replies (3)
Parmalat
Parmalat's reply06 Apr 2022, 09:47
Official
We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. 
  
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory  to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. 


Your reference as discussed with our consultant: 22/04/109
  
Kind Regards
 Customer Care Line 
LG
Leon G's update06 Apr 2022, 10:49
Reviewer Update
Update. Thank you. It was a very quick reply and call back from customer care as a result of me reporting the issue on this platform. Let us now see how long it takes to resolve the issue at hand. 🙂
LG
Leon G's update08 Apr 2022, 14:20
Reviewer Update
Update 07/04/2022.... wow. They worked extremely fast. Forwarded me a WiCode to use at PnP.

Grateful to have have a speedy resolution. THANK YOU!