Lack of resolution and communication
Ref number 22/02/237 3 reviews later and still no resolution. Spoke to Ashton from Parmalat/ Lactalis on 1 March, 16 more days later and nothing.
Need customer service training? Need help in your complaints department? Perhaps I can help! Your service is shocking and reading all your other complaints is comes down to a lack of skill, management and communication?!
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Parmalat's replyOfficial
17 Mar 2022, 09:35Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Parmalat's reply17 Mar 2022, 09:35
Official
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.