1 reviews | Active since Nov 2017
Lack of Customer feedback & blatantly **** to me!
Melrose cheese wedges with mold & bugs inside (I have pics), before expiry date. Reported it to Customer service & had to keep cheese for them for testing, as my 3 year old son consumed 2 wedges. They collected & I didn't hear anything for a month. I followed up numerous times to no avail. Logged again, complained on the Facebook page & received new ref number. After following up again requesting the test results from lab, I was finally told that the cheese was never even tested!!! The calls were recorded - they told me they would have the product tested at a laboratory & results will be given to me. I cannot believe how the customer service line LIES to it's customers. My son ate this product, he was ill & still Parmalat DOES NOT CARE!!! I will never purchase any Parmalat product again & strongly advise anyone not to buy Melrose cheese wedges! Parmalat customer service is non-existent!
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Parmalat Customer Care
***
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Parmalat Customer Care
***
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Parmalat Customer Care
***
Good Day
We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Parmalat Customer Care
***