MM
Mpho M
1 reviews | Active since Jan 2020
18 Oct 2022, 14:29
Is Parmalat/Lactalis trying to make us sick with rotten cheese?
I'm very disappointed at Parmalat.I bought a packet of 54 slices of cheese more than a week ago and as I went through the slices I realized that some of them had dark spots as if they were rotten.I didnt want to put my family's health at risk so I sent an email to Lactalis/Parmalat 6 days ago to complain, they sent someone to collect the slices today for testing.No one is talking about replacing the cheese slice. I have no cheese now as I had to throw most of their rotten slices away.Chesse is expensive first of all,who is going to compensate me for my loss?
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Parmalat's replyOfficial
18 Oct 2022, 16:46Good day Mrs Mpho Makube
Please accept our apologies, your complaint Reference: 22/10/170 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis
Lactalis
Parmalat's reply18 Oct 2022, 16:46
Official
Good day Mrs Mpho Makube
Please accept our apologies, your complaint Reference: 22/10/170 has been escalated through to the relevant department. We will do a follow up with regards to why you have not received any correspondence yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis
Lactalis