Invalid wicodes

In March of this year, 2017, I purchased a jar of Melrose cheese spread. Not knowing it was off I made sandwiches for my kids, later that evening when I went back to the spread, I realized it had a very bad smell and it had some mould on the lid.

I emailed parmalat with this complaint and they gave me a wicode for which can only be used at a Pick n Pay. I tried to use this at a Pick n Pay and it got declined. I emailed them back and they sent through another code, which again got declined. This has happened on four occasions, it is quite embarrasing to choose the products, go to the till and get declined, while the entire store is watching you.

Since March this year this issue has not been resolved, It is now November. It has cost me my time, effort and petrol, to go all the way to a Pick n Pay choose the products and have the voucher declined. I am so dissappointed and frustrated with Parmalat. In regards to the latest voucher, they said If I encounted any problems I should phone the customer care number and the problem should be resolve. Well I did that, used up my airtime, phoned them and still they could not help me. These codes are always invalid.

Very dissappoined with the poor service delivery and the inconvenience that Parmalat has caused.