AB
Andre B

1 reviews | Active since Jul 2015

23 Nov 2016, 18:28

I THINK THEY POISONED ME! - NO FEEDBACK

<p>I bought a jar of Melrose Cheesespread a couple of months ago now for us to use in the office (September). It tasted foul - like there were chemicals like petroleum or motor oil or something mixed into it. It was TERRIBLE. 3 of my colleagues tasted it right after I'd opened it and said it was gastly. Parmalat Customer "case" arranged a courrier to pick it up and promised a voucher of some sort that I would be able to use to get another Jar of Cheesespread. I've phoned twice since and everytime I've been told that the "Lab" still has not come back with a result.</p> <p>It is not the 23rd of October 2016 and I've still not received any feedback, any voucher or a reason why this jar of Melrose tasted like it had a dangerous chemical in it. WHAT ARE THEY HIDING FROM ME? Was there something in there that could potentially **** me, or perhaps cause cancer? WHY AM I NOT BEING CONTACTED WITH AN ANSWER? And where is my voucher? Its been nearly 3 months. COME ON PERMALAT! I feel like I should be seeking Legal advice. </p> <p> </p>

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Replies (3)
Parmalat
Parmalat's reply24 Nov 2016, 10:05
Official

We at Parmalat would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your feedback enquiry will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 16/11/759.

Kind Regards

Parmalat Customer Care

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AB
Andre B's update26 Oct 2018, 18:12
Reviewer Update
Parmalat did contact me and they tested the product and refunded me for my purchase. It took nearly 2 months to resolve, however, they did resolve it in the end so I have to let you know I was assisted.
Parmalat
Parmalat's reply30 Oct 2018, 18:53
Official

Good Day Mr A Burger

Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.

Your feedback enquiry has been forwarded to the relevant department for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.

We apologise for the inconvenience caused and look forward to be of further service to you.

Kind Regards

Parmalat Customer Care

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