AA
Amy A
1 reviews | Active since Dec 2025
31 Dec 2025, 17:25
I recently purchased a Steri Stumpie, believing it to be my usual favourite
I recently purchased a Steri Stumpie, believing it to be my usual favourite. As I normally do, I stored it in the fridge to enjoy at a later time. After some time, I noticed the bottle had started turning white. Upon closer inspection, I observed thick particles floating in the drink, resembling milk that had gone sour or expired. When I checked the expiration date, I noted that it was only set to expire in mid-2026. This was concerning and disappointing, particularly as this is not the first time I have experienced this issue.
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Parmalat's replyOfficial
03 Feb 2026, 17:25We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:
Kind Regards
Customer Care Line
Customer Care Line
Parmalat's reply03 Feb 2026, 17:25
Official
We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee / factory / bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:
Kind Regards
Customer Care Line
Customer Care Line