SD
Sibabalwe D
1 reviews | Active since Aug 2022
29 Mar 2023, 15:42
Horrible service and bad produce!!!
Horrible Service and an even worse quality of produce!! I brought milk that supposedly expires on the 08/05/2023 2x6 bottles of milk out of the 3 cases I have brought have gone bad. I have been sent from pillar to post trying to follow-up on this case and it is almost 2 weeks now and there is no feedback at all. Your head office line should just be non-existent because none of the calls ever go through. What does one need to do to get feedback? Now instead I am wasting more time and money with the constant follow up. It is really draining and frustrating. @Parmalat I am very disgusted by the service!!!
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Parmalat's replyOfficial
29 Mar 2023, 16:25Please accept our apologies, your complaint (Reference: 23/03/927) has been escalated through to the relevant departments.
We will do a follow up with regards to why you have not received any correspondence and feedback yet.
We will do a follow up with regards to why you have not received any correspondence and feedback yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis Customer Care Line.
Lactalis Customer Care Line.
Parmalat's reply29 Mar 2023, 16:25
Official
Please accept our apologies, your complaint (Reference: 23/03/927) has been escalated through to the relevant departments.
We will do a follow up with regards to why you have not received any correspondence and feedback yet.
We will do a follow up with regards to why you have not received any correspondence and feedback yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis Customer Care Line.
Lactalis Customer Care Line.