Horrible clients service from Parmalat / Lactalis

Bought cheese at PnP in December 2021, there was something wrong with the cheese, cheese would not even melt when making a toasted sandwich, when grating the cheese it would crumble. I logged a complaint with Parmalat / Lactalis, ( Ref no: 21/12/225). Cheese was collected in Dec 2021. I need to continuously log complaints to get someone to call me back, with no out come and they would follow up. I would just get an sms with a new ref number. I am not sure if they are still testing my cheese that I purchased in their laboratory, by now it would be a science project as it would be mouldy. Ref no: 21/12/225 Ref no: 22/01/236 On the 22 Feb 2022 @ 11:51 I received another call advising they will call head office to find out what is happening and advise. Until now no once has advised anything.