1 reviews | Active since Oct 2015
Fresh Cream not so fresh...
Hi,
I purchased fresh cream from a local store - Take n' pay a week ago. The best before date shows "16/12/17".
The product was refrigerated without tampering until yesterday 10/12/17.
I had visitors over and was preparing a desert, it was so embarrassing when I opened the fresh cream before I could serve as it smelt off. I couldn't purchase a second portion as it was too late. I am so disappointed.
I tried calling the complaints department as well as the Cape Town number on the internet, however there was no answer on both lines.
what is the point having a complaints number if the call gets cut off. this is unacceptable as there was still 1 week to go before the product actually expired. i have taken out pictures of the product together with the expirty date.
Good Day Ms K Moodley
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/12/237.
Kind Regards
Parmalat Customer Care
***
Good Day Ms K Moodley
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/12/237.
Kind Regards
Parmalat Customer Care
***