1 reviews | Active since Feb 2012
Foil in milk!!! Ref ***
I bought 2 boxes of Easygest (low fat) yesterday and what should have been a normal purchase turned into a medical emergency.<br> <br> I had a cup of tea last night and when I swallowed the last bit I swallowed a foreign object. After inducing vomiting and consuming liters of water I could feel a piece of thick foil stuck in my throat. I do not know whether the foil was in the milk prior to me opening the box or whether it broke off the seal and ended up in the milk but neither here nor there, here I was 3 hours later with a piece of foil scratching my throat (which is still painful).<br> <br> As a last ditch attempt I consumed dry bread and after the 5th attempt it worked. Needless to say this was a very traumatic experience. <br> <br> This morning I called you customer care line and spoke to the most unsympathetic call center person I have ever encountered. My intention is to ensure that your quality control measures are as stringent as it should be and that I can safely consume your products. What if I had to go to the emergency room because of this incident? <br> <br> And to make matters worse calling your customer care line did not ease me in any way, shape or form. I trust I will hear from you soon.
We at Parmalat would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/03/325.
Kind Regards
Parmalat Customer Care Line
*** - LS
We at Parmalat would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/03/325.
Kind Regards
Parmalat Customer Care Line
*** - LS
