Faulty packaging and pathetic customer care

I recently purchased 4 boxes 6x 1L Parmalat EveryFresh Low Fat milk at a Makro Branch in Cape Town. Upon opening the boxes I found that in every box of 6 that 1 of the litre boxes of milk was without a lid. I find this unacceptable as there is now no way in keeping that milk sealed after opening. I would expect that this is an issue with your quality control as it was the same milk in the same corner. A problem with quality control is a very big worry to the consumer. <br> <br> I contacted Parmalat on many occasions via their customer complaint box on their website and received no feedback. Only when I took my complaint to social networks did they eventually respond. The response was awful and the lady who contacted me was uninformed as to how this problem would be rectified. I was told I would be receiving feedback (of some sorts, she had no clue what) via post. <br> <br> I am still waiting by the postbox over a month later.<br> <br> Worst customer care I have ever received. Pathetic really