VR
Veronica R

1 reviews | Active since Dec 2016

13 Dec 2016, 10:59

Empty yoghurt tub and expired tub

<p>About a month a go i purchased the 6 pack parmalat yoghurt where 1 of those little tubs were completely empty. I escalated this issue to Parmalat on the website. I received a call a few days later, i did not have the best before date and the consultant informed me that they will call back later that day to get the details and i would also receive an e-voucher via sms. I still haven't received a call or my voucher. Despite this incident, i still stayed committed to the brand and ended up purchasing a big tub of parmalat yoghurt this past saturday. Only to discover this morning before opening the tub, that the yoghurt expired on 01/12/2016.</p> <p> </p> <p>I am very disappointed in the brand and the services received regarding my initial complaint. To experience 2 problems in a space of the month is terrible.</p>

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Replies (1)
Parmalat
Parmalat's reply13 Dec 2016, 14:22
Official

We at Parmalat would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 16/12/371.

Kind Regards
Parmalat Customer Care Line

*** - LS