RM
Ramadimetse M
1 reviews | Active since Nov 2018
19 Nov 2018, 22:51
Dissatisfied customers
Today i was so disappointed by the service that i got from Pick 'n Pay Mulbarton,after a long que in this heat i bought my groceries went to the car,while packing the groceries in the car i realised that this Parmalat custard was light in weight ,when i opened it this is what I found (See below,stale product with worms)please guys be careful of food poisoning i heard of it before but i didn't believe it until today.The worst part was the management who didn't even apologise or take responsibility.They said is not their responsibility i must take it up with Parmalat !!#parmalat #Picknpaymulbarton Parmalat took two weeks to call me back and told me they will come back to me in four days time
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Parmalat's replyOfficial
04 Dec 2018, 16:22Good Day Ms N Mphahlele
We at Parmalat would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 18/12/51.
Kind Regards
Parmalat Customer Care
*** - AT
We at Parmalat would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 18/12/51.
Kind Regards
Parmalat Customer Care
*** - AT
Parmalat's reply04 Dec 2018, 16:22
Official
Good Day Ms N Mphahlele
We at Parmalat would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 18/12/51.
Kind Regards
Parmalat Customer Care
*** - AT
We at Parmalat would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 18/12/51.
Kind Regards
Parmalat Customer Care
*** - AT