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Christopher C
1 reviews | Active since Feb 2021
01 Dec 2023, 11:57
Dismal customer service
I have an issue with sediment at the bottom of a long-life milk. I reported it to Lactalis who is the holding company on 8 November. They collected a carton of the yucky product 4 or 5 days later. I provided a picture showing the gunge that I experienced with the product. I have had no feedback at all and it seems an issue that should be easily resolved. My enquiries to them about progress on whatsapp just generates an automated response. What is the point of having this elaborate system when it doesn't seem to work?
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Parmalat's replyOfficial
01 Dec 2023, 14:41Please accept our apologies, your complaint (Reference: 23/12/12) has been escalated through to the relevant department.
We will do a follow up with regards to why you have not received any correspondence or feedback yet.
We will do a follow up with regards to why you have not received any correspondence or feedback yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis Customer Care Line
Parmalat's reply01 Dec 2023, 14:41
Official
Please accept our apologies, your complaint (Reference: 23/12/12) has been escalated through to the relevant department.
We will do a follow up with regards to why you have not received any correspondence or feedback yet.
We will do a follow up with regards to why you have not received any correspondence or feedback yet.
We would also like to thank you for bringing this matter to our attention.
Once again thank you.
Kind Regards
Lactalis Customer Care Line