AV
Ayesha V

1 reviews | Active since Sept 2015

09 May 2019, 10:59

DISGUSTING PARMALAT NEW STERI STUMPIES

I recently purchased the new brand of steri-stumpie plus protein chocolate flavor after having tasted it in the store. When I purchased the item , I drove straight home which took me around 10 minutes, the steri-stumpie was still cold and was refrigerated. The next day when I opened the 250 ml product which was not expired the product tasted off and the milk was sour. This was totally disgusting. I purchased 2 of the same products with details below:

BAR CODE NUMBER 6 001 ********** 20 BEST BEFORE 26/07/2019 BAR CODE NUMBER 6 001 ********** 20 BEST BEFORE 26/07/2019

I Still have my proof of purchase and the bottles. I was totally disgusted by this.

Please contact me on ********** to discuss this further.

Kind Regards Ayesha Vaid

0
Replies (2)
Parmalat
Parmalat's reply10 May 2019, 10:49
Official
Good Day Mrs A Vaid

We at Parmalat would like to extend our sincere apologies for the experience you had with the product.  However, we also thank you for taking the time to inform us of your recent experience.  Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.  Your reference as discussed with our consultant: 19/05/2016.

Kind Regards
Parmalat Customer Care 
*** - AT
AV
Ayesha V's update17 May 2019, 11:13
Reviewer Update
Please contact me to discuss this issue