1 reviews | Active since Jan 2022
Disgusting customer service
I called in to the consumer line last week Wednesday, 2nd October to lay a comaint regarding fresh cream that I bought. I spoke to an agent that requested I send pics of the product via whatsapp. I sent the pics immediately. She told me to expect feedback within 72 working hours. By Monday 7th October I had still received no feedback so I called in again and spoke to a different agent. This guy assured me that my query will be escalated to the relevant department and that he can see on the system o have sent through all the relevant information. It is now 6 working days later and still absolutely no feedback. Not even a call or an email. I sent an email early this morning and I am yet to get a reply. Is this the type of service you give all your customers? Totally pathetic to day the least. I will end up spen9more money on airtime that what the actual product is worth.
We will do a follow-up with, regards to why you have not received any correspondence yet.
We will do a follow-up with, regards to why you have not received any correspondence yet.
We have received feedback from the relevant department.
Your correspondence will be sms to you before the end of the week.
We have received feedback from the relevant department.
Your correspondence will be sms to you before the end of the week.