Disgraceful Service by Parmalat

I bought a 6 pack of Parmalat EasyGest milk and 1 bottle was rotten. On 13 March 2023, I called the Parmalat call centre. I was given a reference number 23/03/404. I was given a WhatsApp number to sent photos of the milk. A whole month and two follow up calls later, there has been no action by Parmalat. Not even a phone call. I called again today and after not entertaining their scripted response of "we apologise and someone will call you" response, I was told that the photos I took were too big for their whatsapp. My 2.3MB photos were too big for whatsapp?! This is absolutely disgraceful service by Parmalat.