Disappointed Parmalat Customer

On the 9th of June 2025 I phoned Parmalat to complain about their 600g cheddar cheese that I bought. When I cut slices of the cheese it just crumbed into pieces. I was request to send pictures to the email address they provided which I did. I was told someone would be contacting me from their complaints department.

On the 13th of June 2025 when I still had not heard back from them I called again to find out what was happening to my complaint and I was again told that someone from their complaints department would contact me in the new week. Still have not heard back from them as to what the outcome of my complaint is.

Very disappointed and angry customer. Their customer service doesn't seem to exist and they don't care about their customers!