MT
Micaela T
1 reviews | Active since Jun 2025
12 Jun 2025, 09:17
Disappointed
I bought milk from our Kwik Spar & the milk was grainy & very thin not looking like its normal texture. I then report it to the manager & she recommend me to phone them & send them a email which I did they then only rep**** to me a day or two later with a reference number & asking me to give them all the information that is required. I did respond back with all the information & all that I have gotten out was a 100rand voucher which a 6 pack milk doesn't consist of. I have proof of everything they asked of me they even told me that they will collect the milk and am still waiting on a reply from them.
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Parmalat's replyOfficial
18 Jun 2025, 08:21We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
It is imperative for us to know when a purchase or service rendered has fallen short of your expectation for Quality and Value are our main priorities. Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future. We appreciate the trouble you went through in bringing this matter to our attention and hope that in spite of the unfortunate experience you had.
Kind RegardsCustomer Care
It is imperative for us to know when a purchase or service rendered has fallen short of your expectation for Quality and Value are our main priorities. Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future. We appreciate the trouble you went through in bringing this matter to our attention and hope that in spite of the unfortunate experience you had.
Kind RegardsCustomer Care
Parmalat's reply18 Jun 2025, 08:21
Official
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
It is imperative for us to know when a purchase or service rendered has fallen short of your expectation for Quality and Value are our main priorities. Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future. We appreciate the trouble you went through in bringing this matter to our attention and hope that in spite of the unfortunate experience you had.
Kind RegardsCustomer Care
It is imperative for us to know when a purchase or service rendered has fallen short of your expectation for Quality and Value are our main priorities. Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future. We appreciate the trouble you went through in bringing this matter to our attention and hope that in spite of the unfortunate experience you had.
Kind RegardsCustomer Care