1 reviews | Active since Aug 2017
Damaged packaging =spoiled cheese =inedible =waste of money
This has been the second time I have had an issue with Melrose cheese. The first was moldy cheese wedges before the expiry date, last year & I did for awhile avoid parmalat cheeses. Then this month we purchased melrose melts for my son's school lunches. On opening the the packaging all the slices were badly damaged as can be seen in the attached pictures. The outside packaging showed no incidication that there would be complete damage of its content. I have now for the second time have had to dispose of yet another parmalat product. I am incredibly disappointed by the product we seen to be consistently receiving from parmalat.
Good Day Ms K Murugen
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 18/01/748 for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Good Day Ms K Murugen
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 18/01/748 for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Good Day Ms K Murugen
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18/02/246.
Kind Regards
Melrose Customer Care
*** - AT
Good Day Ms K Murugen
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18/02/246.
Kind Regards
Melrose Customer Care
*** - AT