CB
Chantelle B
1 reviews | Active since May 2011
29 Jun 2022, 16:27
Crying Son & Dissapointed 😢
I bought a steri Stumpie just now at Dischem. Not expired according to the date but it is sour and my son cannot drink it now. To make matters worse he bought it with his own money. There are a lot of tears now. I requested an email address to send the photos but have not received feedback yet.
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Replies (2)
Parmalat's replyOfficial
18 Jul 2022, 14:18We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/07/278 Kind Regards
Lactalis Customer Care Line
Your reference as discussed with our consultant: 22/07/278 Kind Regards
Lactalis Customer Care Line
Best regards,
Parmalat's reply18 Jul 2022, 14:18
Official
We at Lactalis would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/07/278 Kind Regards
Lactalis Customer Care Line
Your reference as discussed with our consultant: 22/07/278 Kind Regards
Lactalis Customer Care Line
Best regards,
CB
Chantelle B's updateReviewer Update
19 Jul 2022, 14:30Thank you, a consultant contacted me yesterday and all photos were sent via your whatsapp group. And arrangements were made to collect the product.
CB
Chantelle B's update19 Jul 2022, 14:30
Reviewer Update
Thank you, a consultant contacted me yesterday and all photos were sent via your whatsapp group. And arrangements were made to collect the product.